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Sean Patrick Santos

Recruitment & Talent Operations Partner · Available for Projects ✅

I help growing companies find, screen, and organize great talent without the overhead of building a full recruitment function.

Recruitment | Screening | Hiring Operations | Process Documentation

About Me

My Resume

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Quick Links

Projects

Work Experience

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Find Me On :

💼 LinkedIn

✉️ Email

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⬇️ See Resume (PDF)

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Projects

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Let's Work Together

Hiring for a recruiting role? I'd love to chat about how I can help your business scale.

✉️ Get In Touch

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Work Experience

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Case Study

Problem

A process improvement case study focused on Video Interview SLA adherence, after video interviews with technical issues were getting overlooked during high-volume periods, causing delays and missed follow-ups.

Solution

• Identified the root cause behind missed/overlooked video interviews with tech issues
• Integrated a Tech Issue Sheet into the main interview tracker to centralize visibility and follow-up
• Clarified team ownership (who logs, who actioned, and what to log)
• Tracked SLA performance to ensure timely resolution and improve compliance

Result

Improved visibility of interviews with technical-issue that helped the team monitor SLA risks during peak hiring periods.

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I Can Help You With

Hiring Support

Recruitment Operations

Hiring Process Improvement

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Core Skills

Full-cycle Recruitment MS Excel MS Visio

Phenom Oracle Taleo Reporting

Stakeholder Management Process Improvement Workflow Design

Stakeholder Management

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